Privacy

Château de la Motte, Mettekovenstraat 4, 3800 Groot-Gelmen (Sint-Truiden), uses your data for the purposes described below.

When you send us a message

We use your name, email address, message and any additional details to answer your question and follow up your enquiry. Your enquiry is stored in the private enquiry overview.

External reservations and links

Tables are reserved through the Zenchef widget on this website. Zenchef processes the details you enter when booking. The reservation module loads after the main content and connects to Zenchef. Room bookings, the detailed enquiry form and social media take you to external websites. We load 360 Totaal’s 360° tours only after you click ‘Step inside’, at which point your browser connects to that provider. The YouTube film loads only when you click play. Your browser then connects to YouTube, which processes data under its own privacy terms. The privacy terms of the respective provider also apply to these services.

Our newsletter

You choose to subscribe by providing your first name, last name and email address. We use these details to send you news from Château de la Motte. Mailchimp processes subscriptions and sends the newsletter. New subscriptions are confirmed via an emailed link. To prevent misuse, we temporarily store a hashed technical identifier without storing your IP address itself. You can unsubscribe at any time using the link in each newsletter. Sending a contact enquiry or making a reservation does not automatically subscribe you to the newsletter.

Cookies and analytics

We only load Google Analytics if you consent to statistics cookies, to measure visits, website use and successful enquiries. We measure booking clicks separately from completed bookings. We do not send names, email addresses, telephone numbers or message content from our forms to Google Analytics. Ad personalisation and Google Signals are disabled. Your choice is stored on your device for 180 days. You can change or withdraw your consent at any time via Cookie preferences at the bottom of every page. Without consent, we do not load Google Analytics. The hosting service uses essential access and sign-in functions for secure administration.

Questions about your data

Contact us at info@chateaudelamotte.com with questions or requests about your personal data. You can ask to access, correct or delete your data. We retain information for as long as needed to handle your enquiry, fulfil agreements or meet applicable obligations.